service items
◆Mixing equipments and spare parts supplying, batching plant maintenance and other ONE-STOP SERVICE.
◆After-sale service center shall sign with customer the Long-term After-sale Service Agreement for SICOMA mixer
◆Technicians from after-sale service center shall ordinarily visit the customers, offer services as free training, mixer maintenance, on-site test ect., and provide relative improvement suggestions.
◆In order to provide convenience to the customer, SICOMA adopts the low-price strategy for the wearing parts, ensuring that the customers get quality spare parts
Commitment
◆Fast Response: the customer service staff shall offer settlement within 15 minutes after receiving customer complaints.
◆Arrive at the Spot: arrive at the customer spot within 4 hours for provincial capital, and 8 hours for secondary cities customer spot, arrive at customer spot within 24 hours for remote districts
◆On-site Settlement: arrive at customer spot and settle the problem within 24 hours.
◆Settlement: Settle the customer complaint within 24 hours.